We'll be surprised if you don't love our products; but we understand if your item doesn't quiet fit your garden setting. If this is the case you can return your item to Serge Living, simply contact us within 14 days of your delivery to organise a full refund. Your refund will be processed upon delivery and inspection of the returned item.
In the unlikely event that you receive a damaged item, please contact us within 24 hours. It's important to check your delivery on arrival; as the courier will ask you to sign a delivery form stating your items were received in the correct condition. If this is not the case please make a note on the delivery note and then contact Serge Living. We will look into the matter further; if required we will repair, replace or refund all products. It would be helpful if you could provide a few photos and a brief description of your damaged goods during your communications with Serge Living. All reports of damage and supporting photographs should be sent through to
If you receive the wrong items; please contact us within 24 hours and we will quickly replace your item for the correct product.
If you receive a wrong or missing item please email it to firstname.lastname@example.org